Shipping & Delivery

With a few exceptions we can securely pack and arrange delivery of almost all our art, craft and jewellery. We use a range of delivery services, including Royal Mail, standard couriers and specialist art couriers, depending on what we are sending. In all cases, delivery and packing are charged at cost. If you are purchasing through our online store you will see the delivery cost added at the checkout.

All deliveries are arranged as soon as possible on receipt of your order. Delivery by art courier can take 7-10 days as these services generally run once a week.

We are happy to ship many of our artworks overseas, though the complexity of pricing means that this cannot be arranged through our online shop. Please call us on 015394 32022 or email gallery@ocg-arts.com with your full address and details of what you would like to purchase, and we can arrange for a quote.

We can also provide zero-rate VAT prices for exports, which often helps to offset the delivery cost. However, please note that you will be responsible for the payment of any import taxes collected by your country. Unfortunately, we are unable to assist with estimating what those taxes may be.

At our discretion we will exchange or give a credit note for items purchased in-store at The Old Courthouse Gallery, Ambleside. Items must be returned in their original condition & packaging and within 5 working days (or within 30 days where an item is agreed to be faulty) unless other prior arrangements have been made with the gallery. Please contact us about your intention to return goods. Neither Commissioned artwork nor pierced ear-rings may be returned.

If you choose to return an on-line purchase you must contact us within 14 calendar days after you receive your order. You then have a further 14 calendar days to return the item to us. We will refund you in the same form of payment originally used for purchase within 14 days of OCG Arts Ltd receiving your return. You will be credited for the price of the purchase minus the original cost of postage. Please note that pierced ear-rings cannot be returned.

You are responsible for the cost of safe delivery of returns to us and we cannot accept items that have been damaged, altered or worn. Please repack the product in its original packaging materials, unless the package’s condition is not suitable for a safe return. We will notify you of the status of your return by e-mail or postal mail.

If your delivery appears damaged, or once opened, you find damaged artwork, please contact us straight away so we can arrange to have it picked up and inspected. Please retain all of the original packing materials. All complaints will be dealt with immediately and any remedial action taken will be fully explained by phone or email on the same day if possible. Goods agreed to be faulty or damaged during transit will be replaced or a refund made (including the cost of any return postage) in accordance with currently applicable consumer law